Finance & Support Service Director

The Finance & Support Service Director is responsible for managing the financial, human capital, and administrative aspects of the company, contributing to its overall success and sustainability.

The Finance & Support Service Director shall have the following major duties and responsibilities:

1. 1. Develops financial forecasts, budgets, and strategic plans to support the company’s growth objectives;
2. 2. Generates accurate and timely financial reports, including income statements, balance sheets, and cash flow statements, for management and stakeholders;
3. 3. Handles payment transactions authorization, settlement, and reconciliation;
4. 4. Monitors and controls expenses to optimize operational efficiency and profitability;
5. 5. Ensures compliance with accounting standards, tax regulations, and financial reporting requirements;
6. 6. Identifies financial risks and implementing strategies to mitigate them, such as hedging against currency fluctuations or interest rate changes;
7. 7. Manages capital allocation, investment decisions, and liquidity to support business operations and expansion initiatives;
8. 8. Oversees the recruitment process, including sourcing candidates, conducting interviews, and facilitating onboarding procedures;
9. 9. Manages employee relations issues, resolving conflicts, and fostering a positive work environment;
10. 10. Develops and implements performance appraisal systems, setting performance goals, and providing feedback and coaching to employees;
11. 11. Sets performance goals and conducts regular performance evaluations to ensure the team’s effectiveness and efficiency.
12. 12. Identifies training needs, coordinating employee training programs, and supporting employee development initiatives;
13. 13. Administers employee compensation and benefits programs, including salary structures, bonuses, health insurance, and retirement plans;
14. 14. Ensures compliance with employment laws and regulations, including labor laws, equal employment opportunity (EEO) regulations, and workplace safety standards;
15. 15. Develops and implements HR policies, procedures, and guidelines to promote consistency and fairness across the company;
16. 16. Oversees the maintenances and upkeeps office facilities, including workspace layout, equipment, and supplies;
17. 17. Manages relationships with vendors and service providers, negotiates contracts, and ensures cost-effectiveness and service quality;
18. 18. Coordinates travel arrangements, accommodations, and transportation for employees, clients, and guests;
19. 19. Maintains accurate and organized records, documents, and files, both in physical and digital formats;
20. 20. Plans and organizes company events, meetings, conferences, and other corporate functions;
21. 21. Ensures compliance with health and safety regulations, implementing workplace safety measures, and responding to emergency situations; and
22. 22. Provides administrative support to executives and other team members, including scheduling meetings, managing calendars, and handling correspondence.

Qualification/Experience

Education:

Bachelor’s degree in finance, accounting or business administration.

Experience

• * At least 5 years of experience in financial roles, ideally within fintech, digital payments, or high-growth technology companies. Out of which 2 years in managerial position.
• * Expertise in financial planning and analysis (FP&A), budgeting, forecasting, and performance management.
• * Knowledge of managing support services such as HR, procurement and property administration.
• * Ability to communicate financial insights to stakeholders, including the board, regulators and executives.
• * Experience building, leading, and mentoring finance and support teams in a high-growth environment, with a focus on talent development and performance management.